I’m having trouble using my Kodak photo printer. It’s not letting me print out pictures and it is not holding a charge. It’s brand new just took it out the box to use for the first time because I finally purchased the ink cartilage
I had a coupon code and as soon as I clicked Apple Pay, it processed the transaction without giving me the opportunity to use the promo code. I immediately contacted customer service hoping that they could refund me the difference for the promo code. I had someone reach out to me a couple days later saying they would forward my email to the proper department and someone would contact me. I haven’t heard anything from them. I reached out a couple times to the one person that contacted me, and he apologized for no one reaching out and he would look into it, but I still haven’t been contacted by anyone.
My Mini 3 Retro came with a cartridge and paper that would not print the moment it was first unboxed. From my understanding, additional cartridges are meant to come with the Mini Retro 3 when purchased. This was not the case. So, the device was unusable the moment it was opened.
Upon using the App to purchase a cartridge with paper that worked, I was sent to a page for an entirely different device (a larger KODAK printer) that sold printing paper for that specific device. I purchased this paper and cartridge without realizing it was for a different device. After contacting customer service, I never received a reply. Be it the case I could not get a refund, I did not even receive a reply.
The app and website provides little guidance on which specific cartridges to purchase when replacement is needed (never mind the fact that the cartridge the Mini Retro 3 came with didn’t work).
So when I installed the ink cartridge and the paper it worked for 2 pictures and then I kept getting a message that said there was paper in the unit so I checked and there was no paper blocking anything. Now I can't get it to print. I'm very sad, I love that insta printer it's perfect. Now I don't know what to do to fix it and make it work again.